Concierge Representative / Customer Service in Dallas, TX at ACI

Date Posted: 10/6/2021

Job Snapshot

Job Description

Concierge Representative / Customer Service

How do you know if you are a perfect fit?

You’re looking for a position in a positive, upbeat environment with great perks and multiple opportunities for advancement. This position offers fast-tracked opportunities to increase your earning potential based on achieving performance goals. In addition, ClubCorp strongly encourages and supports career and professional development opportunities throughout a variety of career paths. We grow people!

Who is ClubCorp?

ClubCorp is a leading owner-operator of private golf and country clubs and private business clubs in North America. Since its founding in 1957, Dallas-based ClubCorp has operated with the central purpose of Building Relationships and Enriching Lives®, and today, serves over 430,000 members, with approximately 20,000 peak-season employees. ClubCorp owns or operates a portfolio of over 200 golf and country clubs, business clubs, sports clubs, and alumni clubs. You can find ClubCorp on Facebook at facebook.com/clubcorp and on Twitter at @ClubCorp.

What does ClubLine do?

ClubLine is a concierge service for Members of ClubCorp clubs. The team consists of Employee Partners who assist Members in using their local and traveling benefits. Our goal is to exceed Members’ expectations as we accommodate their traveling needs and reservations.

Why Work for ClubLine? 

  • Great hours! Monday - Friday, 8-5 and Saturday 9-1
  • Onsite, paid training 
  • Possible work from home once training is completed 
  • Competitive base pay and Quarterly bonuses 
  • Growth opportunity within and outside of the department 

Responsibilities:

  • Timely response to and completion of reservations in a friendly, efficient and accurate manner
  • Polite and tactful response to general inquiries for information and club inquiries from all levels, including management
  • Knowledgeable about our properties and services
  • Sends quality assurance surveys to Members after their visit to a ClubCorp property

Job Qualifications:

  • True willingness to want to please
  • Helpful, pleasant, happy demeanor during conversations with Members
  • Flexible thinking in unique situations to offer Members additional services in the market they will be visiting
  • Adaptability to an ever-changing work environment as services, benefits, and programs are added and modified
  • Good computer keying skills
  • Moderate PC skills including spreadsheet and word processing applications
  • Strong oral and written communication skills
  • Self-motivated, patient and independent worker
  • Bilingual skills a plus
  • Two years experience in customer service or call center environment 
  • One year PC experience; Microsoft Office

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