Concierge Representative/ Customer Service in Dallas, TX at ACI

Date Posted: 8/10/2022

Job Snapshot

Job Description

How do you know if you are a perfect fit?

You're looking for a position in a positive, upbeat environment with great perks and multiple opportunities for advancement. You enjoy getting to know people and build relationships easily. Casual conversations are definitely your thing. You have a true servants heart and it makes your day when you help someone. Learning new things comes easily to you, so you'll hit the ground running in no time. As a lover of all things travel, you share our passion for golf, dining and entertainment. You're an overachiever who loves exceeding expectations and you just found your next challenge.

 What does the ClubLine do?

ClubLine is a personal concierge service for Members of Invited clubs. The team consists of 25+ Employee Partners who assist Members in using their local and traveling benefits. We conduct 1,500 conversations on average per day with our Members! Our goal is to elevate the Member Experience as we accommodate their traveling needs and reservations.

 Responsibilities:

  • Remain pleasant and helpful during conversations
  • Timely response to and completion of reservations in a friendly, efficient and accurate manner
  • Polite and tactful response to general inquiries for information and club inquiries from all levels, including management
  • Knowledgeable about 500+ properties and services
  • Receive inbound calls, chats and emails simultaneously
  • Navigate though our internal reservations system in addition to accessing hundreds of tee sheets.

 Job Qualifications:

  • True willingness to want to please
  • Helpful, pleasant, happy demeanor during conversations with Members
  • Flexible thinking in unique situations to offer Members additional services in the market they will be visiting
  • Adaptability to an ever-changing work environment as services, benefits, and programs are added and modified
  • Good computer keying skills
  • Moderate PC skills including spreadsheet and word processing applications
  • Strong oral and written communication skills
  • Self-motivated, patient and independent worker
  • Bilingual skills a plus
  • Two years experience in customer service or commensurate degree.
  • One year PC experience Microsoft Office
  • Prior experience in call center preferred
  • High school degree
  • Customer service/call center experience