Director/Manager of Member Experience in CA-San Diego-University Clb Atop Symphy Twr at Clubcorp

Date Posted: 7/12/2020

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Job Summary

Director/Manager of Member Experience - (203565 )


Director/Manager of Member Experiences

ClubCorp is currently seeking an outgoing andengaging Director/Manager dedicated to curating and enhancing "ClubLife" andincreasing Club Member Growth. This leader has...

  • Integrity, creativity, & the professional presence to represent the Club

  • Team Leadership Skills with Project Management Experience
    • Proven Experience to Set Organized Strategy & Vision
    • Proven Experience to Delegate & Ensure Execution
    • Proven Experience to Motivate & Train Team Members
  • Experience of 2 - 4 Years in Hospitality, Customer Relations, Marketing & Communications

Priorities and Key Areas of Focus: MembershipGrowth

1. Programming = Develop & ensure the execution of relevant &engaging Member events/experiences specific to Club We are & ClubLifeexpectations

2. Communications = Implement thorough & consistent strategy to bestcommunicate ClubLife through all channels, amplifying the Member story

3. Member Management = Champion the engagement & retention strategy foroverall Member journey tracking, ARMI, forecasting

4. New Member Onboarding = Develop & be accountable for New Member Welcome &Connect Steps, Member Intel, & Name Recognition

5. Supervise Member Experience TEAM = Project management, budgeting, staffing,hiring & training of Experience Manager & ClubLife concierge

About The Role: 

1. RESPONSIBILITY: You will work as a key Department Head on the ClubLeadership team that is focused on both the quantitative (Member Growth) &qualitative (Member Experience) goals of the Club, reporting directly to theClub General Manager

o   Creating ClubLifeexperience according to brand standards

o   Ensuring a vibrant &connected member community

o   Focusing on At RiskMember Intervention & increased retention practices

2. TEAMWORK: Youwill work alongside the Executive Chef and F&B/Service Director as a partof the team, overseeing (pending structure of Club) the Member ExperienceManager & ClubLife Concierge Team to execute the Club's united strategicplan & uphold brand integrity 

o   Creating Member Welcome& arrival Experience

o   Communicating toemployee partners & Members consistently & concisely via all channels

o   Executing all MemberEvents & Programs with member & committee feedback 

3. COLLABORATION: You will receive guidance & support with opportunities forcollaboration & innovation with fellow Clubs

o   Customize "freedomwithin the framework" marketing & programs to meet Club standards

o   Share best practices& new ideas across markets to leverage relevance & trends

o   Strategize how toconstantly improve Member Growth

Job Requirements

  • Undergraduate degree preferred
  • Educational concentration in business, communications, journalism, public relations, hospitality management or recreation
  • Two years experience in sales, marketing, relationship management, customer service, hospitality, membership associations and/or fundraising
  • Experience in leading a team or project to a successful outcome
  • High energy, outgoing personality
  • Strong organizational skills and attention to detail
  • Strong technical literacy including Microsoft Word, Excel, and social media
  • Diplomatic team player able to foster relationships with Members, employee partners and guests
  • (Internal candidates should be Member Relations Director STAR and BellNotes certified and/or Membership STAR and BellNotes certified)

Work Locations:University Clb Atop Symphy Twr, 750 B St. Suite 3400, San Diego, CA, 92101
Job:Member Relations
Shift:Open Availability