Director Member Experience in TX-Plano-Gleneagles Country Club at Clubcorp

Date Posted: 6/29/2020

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Job Summary

Director Member Experience - (204064 )


Director of Member Experience

Gleneagles Country Club is currently seeking an outgoing and engaging Director dedicated to curating and enhancing "ClubLife" and increasing Club Member Growth. This leader has...

  • Integrity, creativity, & the professional presence to represent the Club
  • Team Leadership Skills with Project Management Experience
    • Proven Experience to Set Organized Strategy & Vision
    • Proven Experience to Delegate & Ensure Execution
    • Proven Experience to Motivate & Train Team Members
  • Experience of 2 - 4 Years in Hospitality, Customer Relations, Marketing & Communications

Priorities and Key Areas of Focus: Membership Growth

1.  Programming = Develop & ensure the execution of relevant & engaging Member events/experiences specific to Club We are & ClubLife expectations

2.  Communications = Implement thorough & consistent strategy to best communicate ClubLife through all channels, amplifying the Member story

3.  Member Management = Champion the engagement & retention strategy for overall Member journey tracking, ARMI, forecasting

4.  New Member Onboarding = Develop & be accountable for New Member Welcome & Connect Steps, Member Intel, & Name Recognition

5.  Supervise Member Experience TEAM = Project management, budgeting, staffing, hiring & training of Experience Manager & ClubLife concierge

About The Role: 

1.  RESPONSIBILITY: You will work as a key Department Head on the Club Leadership team that is focused on both the quantitative (Member Growth) & qualitative (Member Experience) goals of the Club, reporting directly to the Club General Manager

o    Creating ClubLife experience according to brand standards

o    Ensuring a vibrant & connected member community

o    Focusing on At Risk Member Intervention & increased retention practices

2.  TEAMWORK: You will work alongside the Executive Chef and F&B/Service Director as a part of the team, overseeing (pending structure of Club) the Member Experience Manager & ClubLife Concierge Team to execute the Club's united strategic plan & uphold brand integrity 

o    Creating Member Welcome & arrival Experience

o    Communicating to employee partners & Members consistently & concisely via all channels

o    Executing all Member Events & Programs with member & committee feedback 

3.  COLLABORATION: You will receive guidance & support with opportunities for collaboration & innovation with fellow Clubs

o    Customize "freedom within the framework" marketing & programs to meet Club standards

o    Share best practices & new ideas across markets to leverage relevance & trends

o    Strategize how to constantly improve Member Growth

Job Requirements

  • Undergraduate degree preferred
  • Educational concentration in business, communications, journalism, public relations, hospitality management or recreation
  • Two years experience in sales, marketing, relationship management, customer service, hospitality, membership associations and/or fundraising
  • Experience in leading a team or project to a successful outcome
  • High energy, outgoing personality
  • Strong organizational skills and attention to detail
  • Strong technical literacy including Microsoft Word, Excel, and social media
  • Diplomatic team player able to foster relationships with Members, employee partners and guests
  • (Internal candidates should be Member Relations Director STAR and BellNotes certified and/or Membership STAR and BellNotes certified)

Work Locations:Gleneagles Country Club, 5401 W. Park Blvd., Plano, TX, 75093
Job:Member Relations
Shift:Open Availability