Director of Hospitality in OH-Akron-Firestone Country Club at Clubcorp

Date Posted: 8/10/2020

Job Snapshot

Job Description

Job Summary

Director of Hospitality - (204320 )


Director of Hospitality

The Director of Hospitality is the face of the club and is responsible for owning the Member experience. They nurture relationships with existing Members so they will invite their friends and colleagues to join. In addition, they attend activities with Members and their guests in order to demonstrate Pride in Belonging.


  • Manage the front desk and reservations team
  • Grow the non-resident base
  • Work with Marketing Department to develop programs and social media campaigns to create awareness and brand recognition
  • Actively enhance the level of hospitality and elevate the Member experience through recognition
  • Knowing the preferences of the Members and finding ways to personalize an elevated level of service in all operations
  • Build and develop a team of Employee Partners dedicated to creating a positive experience for all Members and their Guests
  • Introduce best practices and steps of service to continually improve the Member experience
  • Work collaboratively with all departments

Job Requirements

  • High-energy and outgoing personality
  • Outstanding written and interpersonal communication skills required
  • Strong technical literacy, including Microsoft Word and Excel
  • Ability to foster relationships with Members, employee partners and other community leaders.
  • Creativity, attention to detail and strong organizational skills
  • Applicant must exhibit a professional appearance
  • Applicant must possess a passion for providing high quality Member service and commitment to exceeding expectations
  • Undergraduate degree preferred in Hotel Management field
  • 5-7 years of Management/Leadership experience

(Internal Candidates should be Membership STAR and Bell Notes Certified.)


Work Locations:Firestone Country Club, 452 E Warner Rd, Akron, OH, 44319
Shift:Open Availability