Director of Member Experience in TX-Dallas-Tower Club - Dallas at Clubcorp

Date Posted: 7/21/2020

Job Snapshot

Job Description

Job Summary

Director of Member Experience - (204525 )


Director of Member Experience

The Tower Club is currently seeking an outgoing and engaging Director dedicated to curating and enhancing "ClubLife" and increasing Club Member Growth. 

This leader has...
  • Integrity, creativity, & the professional presence to represent the Club
  • Team Leadership Skills with Project Management Experience
    • Proven Experience to Set Organized Strategy & Vision
    • Proven Experience to Delegate & Ensure Execution
    • Proven Experience to Motivate & Train Team Members
  • Experience of 2 – 4 Years in Hospitality, Customer Relations, Marketing & Communications
Priorities and Key Areas of Focus: Membership Growth
  • Programming = Develop & ensure the execution of relevant & engaging Member events/experiences specific to Club We are & ClubLife expectations
  • Communications = Implement thorough & consistent strategy to best communicate ClubLife through all channels, amplifying the Member story
  • Member Management = Champion the engagement & retention strategy for overall Member journey tracking, ARMI, forecasting
  • New Member Onboarding = Develop & be accountable for New Member Welcome & Connect Steps, Member Intel, & Name Recognition
  • Supervise Member Experience TEAM = Project management, budgeting, staffing, hiring & training of Experience Manager & ClubLife concierge
About The Role: 
  • RESPONSIBILITY: You will work as a key Department Head on the Club Leadership team that is focused on both the quantitative (Member Growth) & qualitative (Member Experience) goals of the Club, reporting directly to the Club General Manager
    • Creating ClubLife experience according to brand standards
    • Ensuring a vibrant & connected member community
    • Focusing on At Risk Member Intervention & increased retention practices
  • TEAMWORK: You will work alongside the Executive Chef and F&B/Service Director as a part of the team, overseeing (pending structure of Club) the Member Experience Manager & ClubLife Concierge Team to execute the Club's united strategic plan & uphold brand integrity 
    • Creating Member Welcome & arrival Experience
    • Communicating to employee partners & Members consistently & concisely via all channels
    • Executing all Member Events & Programs with member & committee feedback 
  • COLLABORATION: You will receive guidance & support with opportunities for collaboration & innovation with fellow Clubs
    • Customize "freedom within the framework" marketing & programs to meet Club standards
    • Share best practices & new ideas across markets to leverage relevance & trends
    • Strategize how to constantly improve Member Growth


Job Requirements:

  • Undergraduate degree preferred
  • Educational concentration in business, communications, journalism, public relations, hospitality management or recreation
  • Two years experience in sales, marketing, relationship management, customer service, hospitality, membership associations and/or fundraising
  • Experience in leading a team or project to a successful outcome
  • High energy, outgoing personality
  • Strong organizational skills and attention to detail
  • Strong technical literacy including Microsoft Word, Excel, and social media
  • Diplomatic team player able to foster relationships with Members, employee partners and guests

Work Locations:Tower Club - Dallas, 1601 Elm St. Suite 4800, Dallas, TX, 75201
Job:Member Relations
Shift:Open Availability