Event Sales Manager in Akron at BigShots Firestone

Date Posted: 9/12/2022

Job Snapshot

Job Description


The Retail and Event Sales Manager at BigShots Golf is responsible to drive game-changing culture, hospitality, and operations of BigShots Golf within the event and retail space. The Retail and Event Sales Manager will inspire, engage, motivate and develop their Event Coordinator to provide an outstanding Guest and Team Member experience within the event and retail space to create unexpected memories by living our Manifesto and Core Values. This person will ultimately be responsible for the success of the financial performance regarding their department.

The Retail and Event Sales Manager is responsible for the day-to-day business functions of the event and retail departments of the “Eatertainment” venue. This includes, but is not limited to proper staffing, scheduling, operational activities, community relationships, special events, and golf experience. Additionally, they will promote, build, and run all special events within the venue.


  • Lead the Team in special events and retail throughout the venue
  • Inspire, engage, and connect with Managers, Team Members, and Guests
  • Demonstrate the core values of Always Bring the Fun, Be Bold Everyday, Live & Breathe Gratitude, Serve Our Community, Keep the Grit, and Include Everyone
  • Coach and develop hourly Team members in department
  • Delegate business responsibilities with the Hospitality Manager and hourly Team Members; validate completion
  • Interact in the community to drive special events
  • Maintain operating standards, including safety and sanitation
  • Strong food & beverage knowledge to deliver exceptional experiences to the Guests
  • Drive accountability of leadership for department, including budgets, staffing, and people development
  • Ability to add value to the overall Team; be a Team player and perform additional tasks when needed
  • Leverage business trends, metrics, and reports to drive performance
  • Create unexpected memories for the Team and Guests; validate through interactions


The Retail and Events Sales Manager will work with the guidance of the Operations Director but is expected to take their own initiative, guided by the Manifesto and Core Values. There is a need for excellent communication and the continued maintenance of relationships with all Managers, Team Members, vendors, and Guests.


  • Minimum of 3 years sales experience within restaurant, hospitality, or entertainment
  • Ability to connect quickly with Guests, vendors, and Team Members to drive retail and event sales
  • Experience running multi-million dollar, high-volume, restaurant, golf, or hotel environment
  • High School diploma or equivalent; hospitality or business degree preferred
  • Excellent communication (verbal, written)
  • Excellent time-management, organization, and follow-through
  • Strong decision-making skills
  • Self-motivated with high self-awareness and integrity
  • Ability to pivot and drive change
  • Openly receives feedback and coaching, and reacts accordingly
  • Availability to work varied shifts, including holidays, nights, and weekends
  • Ability to stand and walk for long periods of time, including up and down stairs
  • Ability to obtain required local, state, and federal licenses and/or certificates for your business location


BigShots Golf will provide the following:

  • Salary Base: $40k- $60k (based on education and experience)
  • Bonus Potential: up to 10% of base salary
  • Commission Potential: up to 25% of sales
  • Medical benefits including vision and dental
  • Paid holidays, sick leave, and personal leave


We exist because we believe no one should have to settle when deciding where to go out for family fun—that we all crave to unleash that younger version of ourselves. We are obsessed with our scratch kitchens that bring bold flavor and unexpected items. We want to show that playing the game of golf should be fun and approachable for everyone through cutting edge technology and an amazing atmosphere.

Most of all, we believe our people are our most valued asset, the heart and soul who inject life into our brand. We believe that WE is bigger than ME—that the next big idea can come from anyone and any level. We are rooted in golf, but our passion is centered around creating exceptional and unexpected experiences that bring people together.

Because being a BigShot isn’t about the highest score—it’s about living in the moment and creating unexpected memories that you will want to hurry back to, time and time again.

We develop an inclusive and welcoming environment through our leadership strategy, learning and development resources, and opportunities for employees to get engaged and celebrate diversity. Our passion for continuous improvement attracts great people with diverse backgrounds, talents, skills, and abilities.

Job Requirements