Manager Member Relations in VA-Norfolk-Town Point Club at Clubcorp

Date Posted: 12/1/2019

Job Snapshot

Job Description

Job Summary

Manager Member Relations - (197453 )

Description

Member Relations Manager

The Member Relations Manager builds relationships and is instrumental in driving the membership initiative. They champion the system/process to ensure new Members develop relationships, experience personalized service, cultivate Member recognition, join Clubs within the Club, and participate in a variety of programs and events that enrich their lives. The Member Relations Manager also oversees internal and external communications at the Club. They work directly with the General Manager and department heads to ensure timely and appropriate communication regarding the benefits and services promised at the time of enrollment to Members.



Responsibilities

  • Partner with Membership Director on awareness/execution of Gifts of Membership, weekly Welcome calls/letters, monthly sessions, quarterly mixers, and other initiatives designed to acclimate and connect new Members
  • Manage all steps of the onboarding process at staff meetings and ensure proper execution by applicable department heads
  • Responsible for clubs internal and external communications including print and social media.
  • Responsible for the creation, implementation, and execution of ongoing programming opportunities
  • Manage the Club’s Member Services’ Employee Partners


Job Requirements

  • Prefer experience in one or more of the following: marketing, hospitality, sales, relationship management, food & beverage operations, customer service, membership associations and/or fundraising
  • Experience in leading a team or project to a successful outcome is preferred
  • Undergraduate degree preferred
  • Educational concentration in business, communications, journalism, public relations, hospitality management or recreation

Work Locations:Town Point Club, 101 W Main St Ste 300, Norfolk, VA, 23510
Job:Member Relations
Schedule:Regular|Full-time
Shift:Open Availability