Membership Director in IN-Indianapolis-Skyline Club - Indianapolis at Clubcorp

Date Posted: 7/10/2020

Job Snapshot

Job Description

Job Summary

Membership Director - (204313 )



Maximize membership sales through recruitment and facilitation of new Members and referrals, and assisting in decreasing member attrition. This is accomplished through sales execution and attaining or exceeding the annual budget revenue goals for membership, combined with building relationships with new Members and facilitating their engagement in ClubLife.

Primary Objectives to achieve membership department goals, as applicable:

•   Dues Added

•   Initiation Fee

•   Net Member Growth

•   Member Retention

•   Net Dues

•   Manage Contra and Membership Expenses

•   All New Members attend a New Member Orientation

•   Connect Members to the Club, Employee Partners, and other Members

•   Touch every member that is resigning at the club

•   Resell the Club to potential resignees through relationships and discussion

Essential Duties and Responsibilities

•    Responsible for achievement of Membership Department’s sales plan, goals and objectives following all guidelines, policies, and procedures

•    Responsible for generating enough prospect inventory to support the Club’s sales plan and the maintenance of prospect database in accordance with standards utilizing the appropriate CRM system

•    Responsibility for execution of follow up with new Members through a 30/60/90-day Campaign resulting in Member Referral

•    Responsible for the formation and function of a Membership Committee whose purpose is geared towards the generation of prospects and new Members. Additionally, will assist with connecting new Members to the membership at large

•    Represents the Club in community activities and organizations to provide community awareness of the Club and to develop sources for prospective Club Members

•    Prepares and attends weekly sales meeting with General Manager

•    Collaborates with VP of Membership and Marketing Manager to develop annual/quarterly game plan to generate quality leads through strategy and pricing

Additional Responsibilities

•    Promote the Club to the local community by attending member functions, sponsoring community events, and representing the Club within community organizations

•    Implementation of Club Member Retention plan

•    Develop process and execute the New Member Orientation strategy

•    Maintain communication with peers by attending weekly department head and sales meetings

•    Implement and support all company initiatives and programs as requested



•    4-year college degree preferred and 2 - 3 years of related experience in sales preferably fundraising/hospitality/service industry, or equivalent combination of education and experience

•    Undergraduate degree in business, marketing, public relations, communications or Hotel and Restaurant Management preferred

•    Strong sales skills required

•    Professional sales training preferred

•    Solid time management, organization, and prioritization skills; ability to work independently

•    Proficient in computer software including Microsoft Word, Excel, and a CRM system

•    Excellent customer service orientation and focus on customer satisfaction required

•    Strong leadership and people skills, plus the ability to build and foster a team environment desired

Work Locations:Skyline Club - Indianapolis, One American Square 36th Floor, Indianapolis, IN, 46282
Shift:Open Availability


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