Regional Food & Beverage Director in Dallas, TX at Domestic Ops

Date Posted: 10/13/2021

Job Snapshot

Job Description

Day to Day:
  • Maintain exceptional Member Relations and facilities by creating a quality environment through staffing, programming, service operations, maintenance.
  • Develop aggressive Food & Beverage sales, marketing and net revenue plans and direct successful implementation, following established ClubCorp budgeting and revenue guidelines.
  • Prepare an annual financial budget and achieves these goals throughout the year through proper forecasting, cost controls, labor management and revenue generating programs.
  • The Regional Food & Beverage Director is an advocate and ambassador of STAR Service and understanding the critical role that Membership and exceeding expectations plays in the success of the operation. Identify opportunities for Member events and food and beverage services that satisfy on-going Member needs and implement to achieve revenue objectives.
  • Ensure all expense control systems are in place with close monitoring of all department expenses including revenue to payroll ratio. Ensure appropriate forecasting systems are utilized.
  • Work with the Member committees to develop and implement Member activities and events.
  • Communicate with Members on both group and individual basis to ensure the Clubs is exceeding their expectations.
  • Works closely with Vice President of Membership, Regional Director of Agronomy, Regional Director of Golf, Regional Private Event Director, and Marketing to provide direction and input on all matters relating to F&B operations for their specific areas.
  • Recruit, select and develop a qualified staff of Service Excellence Employees to understand the relationships between value, Member service and satisfaction and Member retention/attrition.
  • Develop Employees for career advancement using Performance Review Systems, Cross Training, and Developmental Planning.
  • Hire quality Employees. Ensure that pre-employment screening, background checks, and the interview process are properly completed. Administer appropriate compensation packages for Club Employee in conjunction with labor laws. Ensure appropriate on-boarding takes place.
  • Create an excellent work environment, centered upon teamwork and mutual respect that is expected to focus upon Member Satisfaction and the 3 Steps of Service while producing each Club's revenue objectives.
  • Implement and effectively execute specific training programs timely and consistently to ensure Club staff are providing Members with quality service and product.
  • Attend and lead as required all Regional staff meetings, Regional Food & Beverage meetings, as well as hold weekly service training meetings and special training sessions when needed. Attend line-up twice daily going over the events of the day and Menu items when in a Club
  • Partner with fellow Employees to provide the 3 Steps of Service (warm welcomes, magic moments, and fond farewells) to all Members/guests.
  • Ensure service recovery programs are in place, staff is properly trained to execute and being properly utilized as set forth by management.
About you:
  • 5+ years in Club management or related field in Food & Beverage Industry.
  • Bachelor's Degree preferred.
  • Food Handlers Certificate, Alcohol Safety, STAR Service Certification, STAR Trainer Certification, TABC Certification, and CPR Certification preferred. 
  • Responsible for up to million to multi-million dollar business. Errors in judgment regarding expense allocation could seriously affect the profit/loss position of their departments.
  • Deals with highly confidential material (i.e. Member/Employee Data).
  • Service STAR Training, Alcohol Management.
  • Computer literacy required/Spreadsheet knowledge required. Computer skills, good communication skills, ability to be a strong leader.

Not Ready to Apply?

Joining our Talent Network will enhance your job search and application process.

Whether you choose to apply or just leave your information, we look forward to staying connected with you.