Server Lead in GA-Suwanee-Olde Atlanta Golf Club at Clubcorp

Date Posted: 7/29/2020

Job Snapshot

Job Description

Job Summary

Server Lead - (204726 )

Description The primary role of restaurant service staff is to interact with guests and make sure they have a great dining experience, and the lead server makes sure the dining room and staff are prepared to make this happen. The lead server adds a level of accountability in the restaurant and acts a coordinator of the details that are needed for a smooth meal service. This position is ideal for those with many years of restaurant service experience and excellent leadership skills. Lead servers generally have flexible work schedules and the opportunity to earn a lot of tips.

Greet and Serve Guests

Lead servers work in every aspect of guest service. They greet guests that arrive, help seat them, and provide menus. They assist guests with making food choices and take their orders to the kitchen staff. They also deliver food to the guest’s table when it’s ready and make sure that guests have a quality dining experience through the whole process.

Assist Managers and Owners

When managers aren’t available, it is the responsibility of the lead server to resolve any customer issues. Lead servers are also sometimes responsible for balancing the cash register at the beginning and end of a shift. Lead servers may also be in charge of dining room scheduling and making sure there is enough waitstaff for a given shift.

Train New Employees

The lead server is often responsible for training new servers in the standard operating procedures of the establishment and the unique style of the restaurant. This includes establishing sanitation and safety expectations. The lead server uses their knowledge of the menu and bar list to help new staff with any questions about dishes and describing them to guests.

Lead Waitstaff

Although they are not official supervisors, lead servers often help other servers with questions and provide assistance as needed. If a guest has an issue with the food or service, the lead server may take over and try to correct the situation.

Dining and Seating Preparation

The job of a lead server starts before the first customer walks through the door. They assign sections to the serving staff and bus persons and make sure the dining area is clean, that tables are set with fresh linens and tableware, and that serving stations are stocked appropriately. They also review the menu and make sure the waitstaff is prepared for service.

Lead Server Skills and Qualifications

Friendly, quick, and agile, successful lead servers are always eager to greet and provide guests with top-quality service. Employers look for candidates with a track record of excellent customer service and prior experience in the fast-paced food service industry, as well as the following skills:

Independent judgment – it is often the lead server’s job to handle complaints and resolve conflicts with guests and staff. The lead server must take initiative and be creative in solving problems, only involving the manager when efforts are unsuccessful

  • Leadership skills – working as the lead server requires effective leadership of the serving staff, providing them with information, encouragement, and assistance as needed
  • Social skills – the lead server is always interacting with guests and restaurant staff and needs to be approachable, polite, and helpful
  • Physical strength – servers spend a lot of time carrying heavy trays and maneuvering them around tables and people. They also lift cases of wine or boxes of linens and tableware that may weigh up to 50 pounds
  • Multitasking skills – lead servers are always on their feet attending to many responsibilities, so they need to be able to handle multiple tasks simultaneously and prioritize appropriately

Work Locations:Olde Atlanta Golf Club, 5750 Olde Atlanta Parkway, Suwanee, GA, 30024
Job:Restaurants and Bar
Shift:Open Availability