Director Member Relations in CA-San Jose-Silicon Valley Capital Club at Clubcorp

Date Posted: 11/21/2019

Job Snapshot

Job Description

Job Summary

Director Member Relations - (197816 )


Member Relations Director

The Member Relations Director’s primary duty is Member Retention through increasing Member participation at the Club. The Member Relations Director builds relationships and is instrumental in driving the member initiative. They champion the system/process to ensure new Members develop relationships, experience personalized service, cultivate Member recognition, join Clubs within the Club, and participate in a variety of programs and events that enrich their lives. The Member Relations Director also oversees internal and external communications at the Club. They work directly with the General Manager and department heads to ensure timely and appropriate communication regarding the benefits and services promised at the time of enrollment to Members.


  • Partner with Membership Director on awareness/execution of Gifts of Membership, weekly Welcome calls/letters, monthly member sessions, quarterly Mixers and other initiatives designed to acclimate and connect new Members
  • Responsible for hiring, training and development of Member Services’ Employee Partners
  • Manage all steps of the member onboarding process at staff meetings and ensure proper execution by applicable department heads. Leads the onboarding of all new Members.
  • Manage the Club’s Member Services staff Job Requirements
  • Responsible for the creation, implementation, and execution of ongoing programming opportunities

Job Requirements

  • Undergraduate degree preferred
  • Educational concentration in business, communications, journalism, public relations, hospitality management or recreation
  • Two years experience in sales, marketing, relationship management, customer service, hospitality, membership associations and/or fundraising
  • Experience in leading a team or project to a successful outcome
  • High energy, outgoing personality
  • Strong organizational skills and attention to detail
  • Strong technical literacy including Microsoft Word, Excel, and social media
  • Diplomatic team player able to foster relationships with Members, employee partners and guests
  • (Internal candidates should be Member Relations Director STAR and BellNotes certified and/or Membership STAR and BellNotes certified)

Work Locations:Silicon Valley Capital Club, 50 W. San Fernando Street Ste 1700, San Jose, CA, 95113
Job:Member Relations
Shift:Open Availability