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Member Services Representative in CO-Aurora-Blackstone Country Club at Clubcorp

Date Posted: 11/12/2018

Job Snapshot

Job Description

Job Summary

Member Services Representative - (187156 )

Description

Member Services Representative

How do you know if you are a perfect fit?

You’re looking for a position in a positive, upbeat environment with great perks and multiple opportunities for advancement. You enjoy getting to know people and build relationships easily. Casual conversations are definitely your thing. You have a true servant’s heart and it makes your day when you help someone. Learning new things comes easily to you, so you’ll hit the ground running in no time. As a lover of all things travel, you share our passion for golf, dining and entertainment. You’re an overachiever who loves exceeding expectations and you just found your next challenge.

Who is ClubCorp?

ClubCorp is a leading owner-operator of private golf and country clubs and private business clubs in North America. Since its founding in 1957, Dallas-based ClubCorp has operated with the central purpose of Building Relationships and Enriching Lives®, and today, serves over 430,000 members, with approximately 20,000 peak-season employees. ClubCorp owns or operates a portfolio of over 200 golf and country clubs, business clubs, sports clubs, and alumni clubs. You can find ClubCorp on Facebook at facebook.com/clubcorp and on Twitter at @ClubCorp.


Responsibilities:

Representative Member Services is responsible for creating the first and last impressions of the Club experience for Members and guests by providing the 3 Steps of Service. This position is also responsible for providing administrative and technical support to the management team of the Club to increase Member retention, planning and execution of all events.


Responsible for seeing that daily assignments is completed in their respective areas, to meet Club standards and as communicated in the Star Service FOCUS expectations (ie orderly/organized work areas, straighten/arrange entry area, market materials are current, etc.). 




Job Qualifications

•  True willingness to want to please

•  Helpful, pleasant, happy demeanor during conversations with Members

•  Flexible thinking in unique situations to offer Members additional services in      the market they will be visiting

•  Adaptability to an ever-changing work environment as services, benefits, and    programs are added and modified

•  Good computer keying skills

•  Moderate PC skills including spreadsheet and word processing applications

•  Strong oral and written communication skills

•  Self-motivated, patient and independent worker

•  Bilingual skills a plus

•  Two years’ experience in customer service or commensurate degree.

•  One year PC experience; Microsoft Office

•  Prior experience in call center preferred

•  High school degree

•  Customer service/call center experience



Work Locations:Blackstone Country Club, 7777 South Country Club Pkwy, Aurora, CO, 80016
Job:Club Operations
Schedule:Regular|Full-time
Shift:Open Availability